FOB Points:

 

FOB Destination: The 48 Contiguous States & the District of Columbia

FOB Inland Carrier Point of Exportation: Alaska, Hawaii, Puerto Rico, Guam and Overseas
FOB Origin (Call or Email for Freight Quote): International Delivery, Alaska, Hawaii, Guam and Puerto Rico

 

 

Premier& Companies Return Policy:

 

All return requests will require a Return Merchandise Authorization (RMA) number.

All returned products must be in their original manufacturer packaging and unopened.

Merchandise received opened and/or used may be returned to sender and we will be unable to provide refund.

 

 

Damaged Product
Damage claims must be reported within 7 days of signed acceptance of product.
We will require a detailed description of damages and/or defects to goods. 
Damaged merchandise will be picked up and replaced or refund at no expense to client.

 

We strongly encourage inspection of packages immediately upon receipt.

Return Policy is effective from date of delivery.

 

Defective Product
Direct return is available up to 30 days after signed date of delivery. 
After 30 days client may contact Manufacturer direct for standard commercial warranty.

 

Client Ordering Error
Direct return available up to 30 days after signed date of delivery.
A 15% Restocking Fee will be applied.
Client may be responsible for return of merchandise to Premier's facility of choice.

 

Incorrect Item Received
Direct return available up to 30 days after signed date of delivery.

Reshipment or full refund will be provided at no expense to client.
Contractor will provide pickup / call tag information and cover all returns freight costs.

 

Shortage Claim

 

Shortages must be reported within 7 days of signed acceptance and delivery.
Shortage claim will be filed immediately with shipping facility and merchandise will be processed for reshipment at no charge to client.

 

We are currently unable to honor return requests on the following products:

Perishable goods such as food and beverages.

Dated materials such as Calendars / Planners

Custom Products such as Signature Stamps

Special Order (Made to Order) Furniture

 

When will I receive my Refund?

Once merchandise is received at returns facility it will go through Inspections.
Finalization of credit may take approximately 5-7 business days after receipt of goods.

 

 

Cancellation Policy:

 

Premier& Companies will make every effort to honor all Cancellation Requests

Cancellation Requests must be made within 24 hours of order being placed

After 24 hours we reserve the right to deny any cancellation request.

 

Delivery Address Change and Refusal of Delivery

 

Delivery address change requests made after materials have shipped may be assessed a 15% Re-Consignment Fee.
Orders refused at delivery due to client or receiving error, will be assessed a 15% restocking fee.

Client will be responsible for 15% redelivery fee if reshipment is requested.

Orders refused at delivery due to damage must be noted with Delivery Company and will be reshipped at no expense to client.

Orders unable to de delivered due to facility closure or incorrect address provided by client will be assessed a 15% Restocking Fee.

Client will be responsible for 15% redelivery fee if reshipment is requested.